Order Processing Times:

• Standard Products: Printed and dispatched within 1–2 business days.
• Personalised Products: Please allow an extra 2 business days for customisation (3–4 business days total before dispatch).

Shipping Costs:

• Shipping is calculated at checkout based on your location and order.
• Free standard shipping is available on orders over £50.

We hope you love your order! If something isn’t right, here’s how we can help.

Return Period:

• Returns are accepted within 14 days of delivery.

Return Conditions:

• Items must be unused, in original condition and packaging.
• Personalised items cannot be returned or exchanged, unless they are damaged or defective.

How to Return:

1. Email us at info@lovingwhisper.co.uk with your order number and reason for return.
2. We’ll provide you with return instructions and address.
3. Once we receive and inspect your return, we’ll process your refund or exchange.

Refunds:

• Refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear once processed.

Return Shipping:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• We recommend using a tracked service for your return.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We’ll arrange a replacement or refund as quickly as possible.